People experiences that drive transformative change
Experiences have the power to transform.
To motivate, to enable, to empower.
Working at the intersection of change management, employee experience, and communications, I support organisations to create high-impact, meaningful experiences for their people.
Experiences have the power to transform.
To motivate, to enable, to empower.
Working at the intersection of change management, employee experience, and communications, I support organisations to create high-impact, meaningful experiences for their people.
Focus Areas - The essence of what I do
-
Employee Experience
Tying together people, digital, and physical to create employee centred experiences.
-
Change Management
Preparing, enabling, and empowering your people to adopt new ways of working.
-
Communications
Visual and written storytelling to connect people with ideas and information.
By understanding our employees and mindfully crafting processes, interactions, environments, and information, we can increase engagement, reduce complexity, and maximise results.
Approach - The methods behind my work
Understanding people.
Before we can design for people, we need to understand them. By pairing empathetic learning techniques with behavioural insights, we’re able to better understand the levers of human behaviour and envision differentiated experiences.
Shaping the environment.
Technology, systems, information and resources are meant to address the needs of people; not the other way around.
Positioning people at the foundation of experience design challenges us to think more creatively about how to use digital and physical resources to drive impact and prompt behaviour change.
Storytelling, visually.
Did you know that the human brain processes visuals 60,000 times faster than text?
By using visual elements and storytelling to present ideas, we’re able to inspire greater meaning and deeper engagement.
“
Jen is an expert in client engagement, change & transformation, and understanding business drivers. She is highly creative, and is able to grasp and visualise concepts in a way that many cannot, translating ideas into digestible formats for all stakeholders to understand.
”
— Helen Helm, Senior Director Implementation and Continuous Improvement
Services - The way we can partner
Through hands on partnership, we’ll explore your people and transformation goals and define a strategy to get you there. As your vision and aspirations are unique to your organisation, the way we partner will be too.
